Dealing with LBC Express
I have been a community relations assistant for 4 1/2 years now and I have been accustomed as to how an issue or concern should be managed. If one resident has a problem, I collect all the details and if it is beyond my authority to decide, I relay it to my immediate supervisor or project manager and they advise me on the way forward. It is also what I revert to the person. I remember how the community people would nag me whenever I don't give them a feedback right away and at first, I admit, I don't understand why they have to be stubborn. But later on did I began to appreciate when your queries are addressed properly and promptly just like a customer and service provider relationship. Last Thursday, I had the worst experience in customer relations.